Users frequently question us on the value of a BricsCAD maintenance agreement and what it includes. In simple terms a BricsCAD maintenance agreement provides you with:
BricsCAD maintenance is included with Rental subscriptions. For Permanent licenses, it is an additional option renewed annually. A BricsCAD maintenance agreement is the cheapest option for clients that need to keep their BricsCAD licenses up to date.
There are many reasons why clients want to keep their BricsCAD license up to date:
If you want to keep abreast of changes with BricsCAD releases, then it is recommended that you regularly read the release notes. The BricsCAD release notes contain a great deal of detail on fixes and enhancements, making it a useful point of reference.
Bricsys define the level of support they provide for BricsCAD as follows:
Support means answers to questions related to the operation of the Product, based on unlimited support incidences. Support includes access to the online forum for customers. Support excludes configuration of hardware, software, and networking services; consulting services; general solution provider related services; and general computer system maintenance. You will be responsible for performing operations on your computer system, and Bricsys or its Partners shall have no responsibility to perform operations on your computer system.
Please note that Bricsys defines an “Error” to mean a defect in a product which is reproducible, and which causes the product not to function substantially in conformance with the specifications, end-user documentation or other related documentation, including any commonly accepted operating principles as defined by generally accepted industry standards and practices.
Bricsys support is accessible via their web base support system to registered account holders. Clients with a current maintenance contract will receive a prompt response to any support request raised with them. If you are having a problem with BricsCAD, we highly recommend raising a support request. They will respond to your query and endeavour to provide you with assistance.
At CAD Concepts, we can provide additional levels of support to what you receive from Bricsys. We offer the following service options:
All our support options can be provided remotely via tools such as TeamViewer, Teams, and Zoom. By arrangement, we can also attend in person.
Contact us to talk about your support requirements, we will be more than happy to come up with a plan that will meet your needs.